1 Terms definition
- "Platform" = Frontend and backend application collecting, processing and providing the user-generated content
- "Website/Platform" = Frontend of Platform (https://www.chatrotic.com/)
- "Service provider/We/Us" = with the registered address at , , providing a webcam streaming platform service
- Content = Multimedia data, such as video material (recorded or continuously streamed, with and without audio), photo material and texts of all types. Content is labeled "produced" at the time it has been submitted / transferred to the Platform
- "Guest" = a person who visits this Website to observe webcam shows for free and without any registration
- "Viewer" = a person who registered an account at Website
- "Performer" = a person who registered an account at Website to provide Service provider with user-generated Content by broadcasting webcam shows
- "User" = "Guest", or "Viewer", or "Performer"
Any information stored on the Platform is treated as confidential. All data are stored securely and is accessed by authorized personnel only. Service provider implements and maintains appropriate technical, security and organizational measures to protect all its visitors' Personal Data against unauthorized or unlawful processing and use, and against accidental loss, theft or disclosure.
4 Collection and Storage
4.2 Data gathered from Viewers and Performers
In order to provide additional services to its Users, Service provider collects more data from them, some of which are Personal Data.
If you register an account, the data we collect includes your chosen user name and email address and we may use these data to identify you and provide you with support, services, billing and marketing actions.
As a "Performer", you will be asked to fill in additional personal data such as profile pictures, gender, your body information and any other textual data you provide to us to share information about yourself with Service provider and our community of Users. Some of these personal data may fall into the Special Category of Personal Data and providing such a data to us is strictly optional. We will seek your explicit consent to process such a data if you decide to provide them to us.
For providing you with necessary services we will also ask you to provide us with Address information including your full permanent address and Bank account information including your Bank account number. These personal data are strictly private and we may use them only to compare them with age-verification documents you provided to us, to initiate a bank transfer to your bank account in the event of payout, and when we are required to do so by applicable law or valid legal process.
18.104.22.168 Special Categories of Personal - Data revealing:
- racial or ethnic origin
- political opinions, religious or philosophical beliefs
- trade union membership
- biometric data for the purpose of uniquely identifying a natural person
- data concerning health
- data concerning a natural person's sex life or sexual orientation
4.2.2 Broadcast stream and Communications
We will retain records of your broadcast video stream and we will use it to help us with verifying your age and to comply with law requirements.
Also we will retain any textual communication provided to us through text broadcast stream to comply with the law and to help us solve any disputes concerning usage of the Platform.
4.3 Purchase through the Platform
In the event you choose to purchase our services through the Website, one or more of our payment processors may collect billing data from you to facilitate your purchase from us. Such information may include a credit or debit card number, its expiration date, and a billing address. Financial data that are collected by our payment processor will only be used as necessary to initiate and complete any orders placed by you and will not be shared with us or with any other third parties.
In case of dispute regarding your Credit or Debit card purchase, customer service of Service provider may receive a truncated version of your credit card number from its payment processor in order to identify your purchase and to further assist or resolve the issue. We may use this truncated Credit/Debit card number for proper administration of our payment services.
4.4 Contact information
To provide you customer services and support and to keep proper relationship between you and us, we may use your contact information and any information found in prior communications between us to follow up as needed, to help address any service issues and to promote our products and services to you.
4.5 Email notifications
If you registered an account on the Website, you may receive email notifications to notify you of important changes to your account, such as successful registration, payout approval or password reset request.
If you consented to receive business emails such as newsletters or product or sales information, we may use the Personal Data you provided to tailor content and messages to your interests.
4.6 Legal claims and management of risk
We may process any of your Personal Data identified in this Policy where it is necessary to establish, exercise or defend legal claims, either in or out of court, or to hire professional advice for the protection of our business against risk and to assert our legal rights, your legal rights and the legal rights of others.
5 Sharing of personal data
5.1 Public Personal data
Personal data marked as "Public" provided by you with your consent and your provided "Username" may be used to administering our Website and services and to share such a data with Users of the Website to provide them with the best user experience, support, and services. We may also use this Public Personal Data to improve our marketing messages and campaigns to be relevant to User‘s interest and experiences.
5.2 Text and video communications
One of the main feature of the Platform is direct communication between you and users viewing your broadcast stream making possible for you to communicate identifying information about yourself. Such an information is given directly to those users viewing your broadcast stream and we cannot be responsible for the privacy of Personal Data that you communicate through your broadcast video or text stream. Do not share any Personal Data through your broadcast stream to other users of the Platform. Users of the Platform should be aware that by using text chat, video chat, or any other form of communication through the Platform could result in disclosing information that could make you personally identifiable to other Platform users. The security and privacy protection implemented on the Platform does not cover this type of transfer or disclosure of personal information. Users alone are responsible for the content of their own communication through this Platform and any consequent disclosure of Personal Data. Each user of Platform is responsible for ensuring that collection and processing of data is done in accordance with applicable law.
Service provider will not process Personal Data of Users disclosed in this fashion or by other means than instructed by its Users via appropriate consents, as required by contract or law or as necessary to the functionality of the Platform.
5.3 Legal and other interests
Service provider may disclose your Personal Data in order to obtain professional advice, to establish, exercise or defend legal claims, to comply with legal obligations or to protect your vital interests or the vital interests of another natural person.
5.4 Our companies
5.5 Affiliate partners
Affiliate Program allows partners ("Affiliates") to earn revenue by promoting Service provider. These promotions may involve embedding profile images, broadcast streams, chat rooms, and links to profiles on Affiliate's websites as a means to drive traffic to Service provider and promote our Performers. We may disclose your provided Public Personal Data such as your profile information, profile image and broadcast stream to our business partners and Affiliates.
5.6 Payment services providers or banks
We will share personal data with our payment services providers or banks only for the purposes of processing your payments and in the event of refunding your payment or handling complaints.
Service provider does not access or disclose the content of Communications or any Personal data, unless it in good faith believes that such action is necessary:
- to comply with applicable law or valid legal process (including without limitation search warrants, court orders or providing assistance to law-enforcement authorities investigating the alleged commission of a crime);
- to protect the rights or property of;
- in emergencies when believes that physical safety is at risk
Service provider reserves the right to treat as public any Personal data or Communications that were published or becomes generally known or available.
You acknowledge that Public Personal Data or broadcast stream using our platform services may be available via the Internet, worldwide, and we cannot prevent the use or misuse of such Personal Data by others.
8 Retention policy
Service provider will not retain data longer than is necessary to fulfil the purposes for which it was collected or in accordance with the law requirements.
When User ask for termination of an account, or User‘s account is terminated by Service provider, all Personal Data collected through the Platform will be deleted, except deletion of Personal data where retention is required by a law.
9 Your privacy rights by law
Users of the Platform have the following rights in respect of processing Personal data:
- 1. request access to their personal data;
- 2. request that the data be supplemented, corrected or replaced;
- 3. request that the data be deleted and further processing be terminated;
- 4. request that the processing of the data be restricted;
- 5. withdraw their consent;
- 6. exercise their right to the portability of the data pursuant to Article 20 of Regulation 2016/679 of the European Parliament and of the Council
This website is owned and operated by
with the registered address at
11 Contact information
If you have any further questions regarding the data we collect, you can contact us:
Website Contact Form: https://www.chatrotic.com/contact
Data Protection Officer:
LAST REVISION: January 1, 2019